Upon purchasing, you have read and agreed to our terms and conditions of sale below, which govern our mutual responsibilities toward each other:
DEFINITION
IR-termometer.se is an entity within Injektor Solutions, acting in the capacity of a legal entity.
PERIOD OF VALIDITY
All prices and terms in this document apply until further notice, unless otherwise stated. Reservations are made for obvious typographical errors in brochures and in the webshop.
ORDERING, PRICE, INVOICE AND PAYMENT
Stated prices are in Swedish kronor, net, excluding shipping and VAT.
An order confirmation is sent to your specified email address within 1 minute of placing your order in the webshop. If not received, you must contact us.
E-invoices are sent automatically to public sector organizations and all other companies that request this. Please state E-invoice on your order!
Invoices fall due for payment normally 10 days from the invoice date. Public sector organizations and credit-approved business customers have 30 days net payment terms. We can also approve other payment terms by agreement.
After the due date, late payment interest of currently 2% per month is charged. A statutory reminder fee of 50 SEK will be added.
No overdue invoice is forwarded to the Swedish Enforcement Authority (Kronofogden) without a prior reminder invoice.
INCORRECT / INCOMPLETE ORDER DETAILS
Please make sure to provide accurate information when ordering. As the purchaser, you are responsible for ensuring that the order confirmation—which the invoice will reflect—contains all the necessary information required by your company’s accounts payable department for timely and correct payment to us. If the invoice is returned to us because the purchaser provided incorrect or incomplete payment information, an administration fee of 150 SEK will be charged. The date on the new invoice will be issued with the original invoice date.
CARD PAYMENTS
IR-termometer.se collaborates with Dibs ( www.dibs.se ) to accept card payments with rigorous security routines; for example, so-called Secure Code is used so that your card cannot be charged without your approval. For further questions on how these security routines operate, please refer to Dibs.
DELIVERIES & UNCOLLECTED / REFUSED SHIPMENTS
We use the carrier we deem best suited to deliver your order at the applicable rate specified in the webshop. Delivery information including tracking number is notified to you automatically when your order leaves our warehouse. It is your obligation as the purchaser to review this information and contact the carrier if for any reason you cannot receive the delivery. An uncollected or refused order is not considered a cancellation of your order! We will thus invoice for your order, including reminder fees in the case of unpaid invoices. In the event of any extra delivery attempt, we will be obliged to charge you an additional shipping fee equivalent to the standard shipping fee.
For personal collection (pickup), a fee of 129 SEK excl. VAT applies.
RETURNS, WARRANTIES AND CANCELLATION OF PLACED ORDERS
Normally, all our customers have a 7-day right of return (cooling-off period) for purchases of standard products where the item has a sales price below 5,000 SEK excl. VAT. In the event of a return, the product(s) must be in mint condition and all packaging must be included with the return.
NOTE – Unfortunately, we cannot offer a right of return on IR thermometers ordered with a calibration certificate.
Freight charges to and from the customer are paid by the customer for any returns under the return policy terms. If the customer for any reason cancels an already placed order for products or services specially ordered for the customer, Injektor reserves the right to charge the customer compensation for the directly incurred costs resulting therefrom.
IR-termometer provides a 1-year factory warranty (probes/sensors excluded and unless otherwise stated) covering manufacturing defects.
To claim that a product is defective upon delivery or when a defect in the product is discovered, the customer must report the defect to Injektor within a reasonable time, however no later than 10 days after the defect arose or was discovered. The customer is responsible for the return shipment to us at Injektor, and Injektor will pay for the return shipment of the serviced product to the customer. NOTE: Goods returned by the customer to a parcel pickup point/access point will NOT be collected!
For all returns, regardless of reason, please use our general RMA instructions at the following link: RETURNS >>>>
UNCOLLECTED CONSIGNMENT
Uncollected consignments will be charged return shipping costs as well as new shipping costs. In the case of free shipping deliveries, return shipping/new shipping costs are determined based on the consignment’s weight/volume.
IR thermometers ordered with a calibration certificate that are not collected, with reference to ”No right of return” above, will be invoiced to the customer in full.
LIABILITY FOR DEFECTS – CLAIMS FOR DAMAGES FROM CUSTOMER
IR-termometer.se bears no product liability or other direct or indirect liability for delivered products, beyond what is stated in these general terms and conditions, and disclaims all liability regarding, among other things, any incompatibility and indirect damages that may occur, such as downtime, additional work, and other extra costs and the like, in connection with delays in deliveries or when using products and services sold by Injektor.
MISCELLANEOUS
Other matters not regulated in this document shall be interpreted in accordance with the Swedish Association of Laboratory and Measurement Technology Suppliers’ statutes, IML 2009 >>.
Marketing materials including website, factual data, and pricing information are subject to errors in typography and other inaccuracies, as well as prior sale. Injektor reserves the right to make price changes after the advertised expiration date of offers.
All names and designations mentioned in Injektor’s brochures and on its website shall be considered protected trademarks with limited rights of use.
ADDRESS
IR-termometer c/o Injektor Solutions
Odengatan 40
11351 Stockholm
/Injektor 2013
GDPR PRIVACY POLICY REGARDING INJEKTOR
This website is a trading site belonging to Injektor. It therefore follows the privacy policy stipulated by Injektor.
Injektor values your personal privacy and wants you to feel secure when providing personal data to us. We therefore respect and protect your personal data in accordance with applicable legislation.
Data Controller
Injektor is responsible for ensuring that your personal data is processed in accordance with applicable legislation. The data controller is Injektor, registration no. 969722-1431, Götgatan 71, 116 21 Stockholm.
Why do we use your personal data?
Injektor collects and processes personal data about you so that you, among other things, can complete purchases, subscribe to our newsletter, and contact us for service and information.
As a customer, we use your personal data to establish and manage your account and to provide you with relevant communication and offers.
The purpose of processing your personal data is to:
• Fulfill our obligations to you as a customer, such as executing purchases, delivering services, and invoicing
• Enable customer service
• Provide you with relevant information and tailored offers via email and on INJEKTOR’s websites
• Contribute to the basis for analyses, surveys, statistics, and business development
• Comply with applicable legislation, for example the Swedish Accounting Act
What personal data do we process about you?
Injektor collects and processes the following personal data about you as a customer:
• Name
• Phone number
• Email address
• Payment details
• Personal identity number (Swedish ”personnummer”) – these are not stored by Injektor, but are encrypted and stored by our partners PayPal and Dibs
• Credit card number. No card details are stored by Injektor, but are stored by our partners PayPal and Dibs.
• IP address and information about your use of Injektor’s websites.
Cookies
Injektor uses so-called cookies primarily for three purposes: web analytics, advertising, and to improve your customer experience.
In the order form, cookies are used so that your information is temporarily stored if you have filled it in on a page and then navigate back. This saves you from having to enter your information again. This type of cookie is not stored on your computer and disappears when you close your web browser.
If you do not accept the use of cookies on Injektor, you can change your browser settings (we refer to your browser’s user manual). Please note that certain features may not function properly if you do not allow cookies.
How long do we store your data?
We retain your personal data for as long as necessary to fulfill the purposes for which the data was collected. It is also stored for the period required by applicable law, such as the Swedish Accounting Act.
Injektor stores personal data about you as an ordering customer for a maximum of 2 years or during the applicable warranty period, whichever is longer, after your order has been delivered.
If you no longer wish to receive direct marketing from Injektor, you can unsubscribe from mailings.
Who has access to your personal data?
At Injektor, we handle your personal data according to specific security measures to protect it. We only handle the information that is necessary, and only persons who require it process it.
Injektor may disclose your details to third parties, such as our external warehouse if necessary to fulfill shipments.
Injektor never sells your personal data.
Data Subject Access Request
You have the right to request, free of charge once per year, access to your personal data processed by Injektor. A request for an extract from the register must be signed in writing and sent by post to: Injektor, Att: Data Protection Officer, Götgatan 71, 116 21 Stockholm.
In the access extract, you have the right to receive information about which personal data is processed, where it has been collected from, the purposes of processing, and to whom the information is disclosed.
Rectification of your personal data
If the personal data registered about you is inaccurate or incomplete, you have the right to request that it be corrected, deleted, or completed. Injektor will comply with your request to the extent consistent with applicable law, but wishes to make you aware that legal requirements may prevent us from immediately deleting your personal data due to, for example, accounting and tax legislation.
Amendments to the Privacy Policy
Injektor reserves the right to amend the privacy policy. Before a change enters into force, you will be informed on Injektor’s websites and/or via email. If you do not accept the changes, you have the right to contact us.
Contact Information
You are always welcome to contact us via email: info@injektor.com or phone +46 8-753 00 04 if you have any questions regarding our privacy policy and the processing of your personal data.
